No Relationship With Product
Expert 
Hi All,
Everywhere I have worked in CS leadership roles the relationship with product was imperative to the success of our customers and the CS organisation (and I hope product!) . Currently in my new role there is a very large disconnection - partly due to it being a US dominated product team with seemingly no relationship with the UK/EMEA. I am trying to build that relationship but there is a real apathy from the product team to enage and listen.
Does anybody have expereince of this, and how they turned it around? I will of course stick with it and I am sure I will get there but any ideas to accelerate it would be appreciated!
Thank you!
Everywhere I have worked in CS leadership roles the relationship with product was imperative to the success of our customers and the CS organisation (and I hope product!) . Currently in my new role there is a very large disconnection - partly due to it being a US dominated product team with seemingly no relationship with the UK/EMEA. I am trying to build that relationship but there is a real apathy from the product team to enage and listen.
Does anybody have expereince of this, and how they turned it around? I will of course stick with it and I am sure I will get there but any ideas to accelerate it would be appreciated!
Thank you!