Customer Success frameworks for Playbook
Thought Leader 
Hi all,
What are great CS frameworks to include in a general CS playbook?
I currently have:
- The customer journey (with different touchpoints in a given time frame)
- The Success Plan - defining realistic metrics and belonging projects and tracking those
- The Success Program - a generic program identifying different fixed touchpoints and cadence
I would love to hear your thoughts and ideas of other great frameworks you have been successful in working with.
Best
Julie
What are great CS frameworks to include in a general CS playbook?
I currently have:
- The customer journey (with different touchpoints in a given time frame)
- The Success Plan - defining realistic metrics and belonging projects and tracking those
- The Success Program - a generic program identifying different fixed touchpoints and cadence
I would love to hear your thoughts and ideas of other great frameworks you have been successful in working with.
Best
Julie