Start up services org: anyone interested in networking?
Happy Friday!
I've made a BIIG jump from a mid-size PE-backed company (~100 employees in the services org) to a U.S. start up. I'm pumped! My challenge: to build a services org. Today: we have a small team of implementers. This year: I'd like to define post-implementation services (Support, CS) to continuously build a great customer experience.
Is anyone else working on building a similar strategy? I'd love to connect!
-Kate
I've made a BIIG jump from a mid-size PE-backed company (~100 employees in the services org) to a U.S. start up. I'm pumped! My challenge: to build a services org. Today: we have a small team of implementers. This year: I'd like to define post-implementation services (Support, CS) to continuously build a great customer experience.
Is anyone else working on building a similar strategy? I'd love to connect!
-Kate
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Hi Kate -
I am a start-up guy. Started companies, sold them......now I mentor startups at Brown University, MIT, and MassChallenge. Feel free to touch base with me. One of the main keys to a startups success is engagement and specifically getting through the noise as a new company. There are so many messages out there to customers and potential customers - that nothing gets through. Thinking outside the box and doing exactly what no one else is doing is how to engage and create a better customer journey. There are some of my articles on Linkedin that I use for roundtable discussions with the groups I help. Here is a good one for startups: https://www.linkedin.com/pulse/connect-people-actually-connecting-them-robert-kagan/
Have a great weekend and be safe,
Rob Kagan
Boston
(508) 280-3891
I am a start-up guy. Started companies, sold them......now I mentor startups at Brown University, MIT, and MassChallenge. Feel free to touch base with me. One of the main keys to a startups success is engagement and specifically getting through the noise as a new company. There are so many messages out there to customers and potential customers - that nothing gets through. Thinking outside the box and doing exactly what no one else is doing is how to engage and create a better customer journey. There are some of my articles on Linkedin that I use for roundtable discussions with the groups I help. Here is a good one for startups: https://www.linkedin.com/pulse/connect-people-actually-connecting-them-robert-kagan/
Have a great weekend and be safe,
Rob Kagan
Boston
(508) 280-3891
Kate!
love it! and, congrats! In my last post i did just that! I carried over a good amount of resources from my last post and would love to connect on your progress/goals this year!
Jon