Customer Discovery Questions

User: "Cheri Stevenson"
Updated by Heather Wendt
Hi All, 

It's my first post in the community and was hoping for a little insight around client discovery questions. 

What discovery questions do you ask your customers in a kick off call? Specifically if a champion has left the business and you are introducing yourself to a new stakeholder and want to understand their new goals and objectives?

Secondly is there a certain structure you try to follow when handling these types of meetings?

Look forward to hearing people's thoughts and insights :)

Thanks 
Cheri

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