CSAT Strategy
Does anyone have a defined CSAT Strategy that you are willing to share? I am interested in hearing you have approached CSAT and your strategy for capturing CSAT in a way that tracks the ongoing CSAT for different interactions across all teams in the organization (i.e. pre-sales, onboarding, implementation, customer support, QBR's, etc.). Is it a unified survey strategy or do you have different teams within your organization sending surveys after their interactions? Looking forward to hearing what you've done with CSAT!