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Love this! Funnily enough, the theme of Pulse last 5 years ago was "Customer Success is Eating the World." Maybe we were a bit early with that prognostication.
I do think there is a fitness training analogy in here somewhere. If software is the food to give us energy, Customer Success turns that energy into muscle!
I do think there is a fitness training analogy in here somewhere. If software is the food to give us energy, Customer Success turns that energy into muscle!
I like the mapping to fitness and muscle.
Additional $.02: Eating just seems the wrong metaphor. Seems too transactional for CS. I have a relationship with the things I eat, but it's not very long term:-) An amoeba may eat something, but when the conditions are right, it also may combine with it to make a multicellular organism. One of those conditions: if doing so would increase long term survival. That said, CS is amoeba-ing the world is certainly not the answer;-)
GGR community - other thoughts?