Evaluating CS Platforms: Gainsight, Catalyst, Strikedeck - Seeking feedback on experience!

User: "Egan Callahan"
Updated by Egan Callahan
Hi all,

I'm currently evaluating a CS platform for my team. I've been in contact with Gainsight, Catalyst and Strikedeck. I would love if anyone could share their experience around the below topics for each of these. Feel free to ping me directly or I would love to setup some time to chat. 

I appreciate your time and input! 

Gainsight:
- Implementation timeline / resources needed
- Ongoing management (I've heard it's recommended to have someone someone internal solely dedicated to Gainsight)
- Reliability of data integrations (Redshift, Tableau, SFDC)
- Email automation

Catalyst:
- Implementation timeline / resources needed
- Reliability of data integrations (Redshift, Tableau, SFDC)
- Playbook functionality 
- Ability to run tech touch program w/ out email automation (I've heard this is coming soon)

Strikedeck:
- Implementation timeline / resources needed
- UI/UX impact on CSM adoption
- Reliability of data integrations (Redshift, Tableau, SFDC)
- Email automation

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