Evaluating CS Platforms: Gainsight, Catalyst, Strikedeck - Seeking feedback on experience!
Hi all,
I'm currently evaluating a CS platform for my team. I've been in contact with Gainsight, Catalyst and Strikedeck. I would love if anyone could share their experience around the below topics for each of these. Feel free to ping me directly or I would love to setup some time to chat.
I appreciate your time and input!
Gainsight:
- Implementation timeline / resources needed
- Ongoing management (I've heard it's recommended to have someone someone internal solely dedicated to Gainsight)
- Reliability of data integrations (Redshift, Tableau, SFDC)
- Email automation
Catalyst:
- Implementation timeline / resources needed
- Reliability of data integrations (Redshift, Tableau, SFDC)
- Playbook functionality
- Ability to run tech touch program w/ out email automation (I've heard this is coming soon)
Strikedeck:
- Implementation timeline / resources needed
- UI/UX impact on CSM adoption
- Reliability of data integrations (Redshift, Tableau, SFDC)
- Email automation
I'm currently evaluating a CS platform for my team. I've been in contact with Gainsight, Catalyst and Strikedeck. I would love if anyone could share their experience around the below topics for each of these. Feel free to ping me directly or I would love to setup some time to chat.
I appreciate your time and input!
Gainsight:
- Implementation timeline / resources needed
- Ongoing management (I've heard it's recommended to have someone someone internal solely dedicated to Gainsight)
- Reliability of data integrations (Redshift, Tableau, SFDC)
- Email automation
Catalyst:
- Implementation timeline / resources needed
- Reliability of data integrations (Redshift, Tableau, SFDC)
- Playbook functionality
- Ability to run tech touch program w/ out email automation (I've heard this is coming soon)
Strikedeck:
- Implementation timeline / resources needed
- UI/UX impact on CSM adoption
- Reliability of data integrations (Redshift, Tableau, SFDC)
- Email automation