Hi All,
Looking to possibly implement a tool like Chorus.ai (or Gong, ExecVision, Jiminny, Etc.) for our Customer Success team. Ideally, if we do indeed implement, we would ideally get other teams using it too since that would increase net benefit to the company and the CS team. Curious does anyone have experience using Chorus.ai or a competing tool for a CS team?
If so, I would love to know:
- What tool did you use? (and what made you choose that tool over the competitors)
- What were your use cases for it? (I.e. just Customer Success calls, or did CS use it to listen to sales and onboarding calls for smoother hand offs, etc. etc.)
- What were the key benefits your company received?
- How was rollout and adoption by your CS team?
Any and all insights appreciated. Thanks.
#CustomerSuccessOperations #customeroperations #tools #CSOps
Why I use it?
- If I want to quickly share some highlights from the meeting with my colleagues, it has a way for me to see the transcript, identify which section I want to share, etc
- It can automatically create a shareable highlights / summary from the meeting that I can send to the customer as well
- Very easy to navigate to see the parts where the customer is talking only, etc or just look at the questions or just look at positives / negatives, etc
- It has some custom learning it can do based on your domain, content, competitors, etc and recognise those mentions in your meetings
I haven't used Gong, but this is much cheaper than Gong for sure and aims at going after use cases beyond sales.
Thanks,
Sri
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Srikrishnan Ganesan
Co-Founder, Rocketlane
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Original Message:
Sent: 04-22-2021 20:04
From: William Lauffer
Subject: Using Sales/Call Insights Tools (Chorus, Gong, Etc) for Customer Success
- What tool did you use? (and what made you choose that tool over the competitors)
- What were your use cases for it? (I.e. just Customer Success calls, or did CS use it to listen to sales and onboarding calls for smoother hand offs, etc. etc.)
- What were the key benefits your company received?
- How was rollout and adoption by your CS team?
Any and all insights appreciated. Thanks.#customersuccessoperations #customeroperations #tools #CSOps