Using Sales/Call Insights Tools (Chorus, Gong, Etc) for Customer Success
Expert 
Hi All,
Looking to possibly implement a tool like Chorus.ai (or Gong, ExecVision, Jiminny, Etc.) for our Customer Success team. Ideally, if we do indeed implement, we would ideally get other teams using it too since that would increase net benefit to the company and the CS team. Curious does anyone have experience using Chorus.ai or a competing tool for a CS team?
If so, I would love to know:
#CustomerSuccessOperations #customeroperations #tools #CSOps
Looking to possibly implement a tool like Chorus.ai (or Gong, ExecVision, Jiminny, Etc.) for our Customer Success team. Ideally, if we do indeed implement, we would ideally get other teams using it too since that would increase net benefit to the company and the CS team. Curious does anyone have experience using Chorus.ai or a competing tool for a CS team?
If so, I would love to know:
- What tool did you use? (and what made you choose that tool over the competitors)
- What were your use cases for it? (I.e. just Customer Success calls, or did CS use it to listen to sales and onboarding calls for smoother hand offs, etc. etc.)
- What were the key benefits your company received?
- How was rollout and adoption by your CS team?
#CustomerSuccessOperations #customeroperations #tools #CSOps
Will Buckingham
Customer Strategy & Operations Manager
Customer Success Consultant