60-second cheat sheet on how CSMs can have more strategic customer conversations (Thx ChurnZero!)

I've observed a number of discussions here - and heard from a number of you - about your desire for CSMs to have more business-level conversations with customers.

If that's you, I humbly point you to a ChurnZero "cheat sheet" that nicely distilled my 60 minute webinar on this topic down to a 60 second reference sheet.

Here's the link: https://churnzero.net/infographic_strategiccustomerconversations/

As always, I'm happy to answer questions or offer clarifications and guidance.

Best,
Bob London