Customer Welcome Pack - Feedback / Suggestions
Hey Everyone!
I work as a senior CSM and one of the things I'm working on is a Customer Welcome Pack. Has anyone worked on something similar or could give me some suggestions/feedback? The objective of this welcome pack is to provide customers with an easy resource with some go to information like training schedules (which are right now buried deep within the education site), resources (links to some useful guides/articles about the product), things to consider when in onboarding and after, etc. Looking forward to hearing any suggestions / thoughts.
Thanks,
Kintu
I work as a senior CSM and one of the things I'm working on is a Customer Welcome Pack. Has anyone worked on something similar or could give me some suggestions/feedback? The objective of this welcome pack is to provide customers with an easy resource with some go to information like training schedules (which are right now buried deep within the education site), resources (links to some useful guides/articles about the product), things to consider when in onboarding and after, etc. Looking forward to hearing any suggestions / thoughts.
Thanks,
Kintu