Do you have any proven intervention strategies to turn the tide of a lame duck program manager?

Expert

Updated Apr 1, 2025 by Heather Wendt

Great question from our session over on the Gainsight Pulse Everywhere conference...

CSMs build great relationships with their POCs, but what if they are a bit of a "lame duck"?
Do you have any proven intervention strategies to turn the tide of a lame-duck program manager?

I think the question is getting to the point of how can you get some energy into your point-of-contact.