Topics of discussion for leaders joining the introductory meeting with customers

User: "Marco Carrubba"
Contributor
Updated by Heather Wendt

Hello,

 I started an initiative to establish the principle that senior leadership gets invited to the discovery meeting with the customer (the meeting that positions Customer Success before the onboarding). Do you do the same?

If so, what topics do you find work for the customer for you to address, beyond introductions?

Thanks!

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