Strategic CSM Comp Plans
Seeker 
Hello!
I have run into an issue recently that I am looking to solve and wanted to see if anyone has encountered the same and have come up with a solution.
My team is broken up into two segments - Commercial and Strategic and have a bonus that is paid out on renewals, upsells, and MBOS. This has worked well for a few years, but recently I have run into an issue where my strategic CSMs don't have any renewals next quarter (2021). This is going to become an issue because my Strategic CSMs manage a handful of accounts since they are larger. Has anyone encountered this issue? How did you solve? Or do you have a comp plan that does not measure renewals?
Would love your thoughts, thank you in advance!
I have run into an issue recently that I am looking to solve and wanted to see if anyone has encountered the same and have come up with a solution.
My team is broken up into two segments - Commercial and Strategic and have a bonus that is paid out on renewals, upsells, and MBOS. This has worked well for a few years, but recently I have run into an issue where my strategic CSMs don't have any renewals next quarter (2021). This is going to become an issue because my Strategic CSMs manage a handful of accounts since they are larger. Has anyone encountered this issue? How did you solve? Or do you have a comp plan that does not measure renewals?
Would love your thoughts, thank you in advance!