Handling seasonal usage within a health score
Thought Leader 
Hello everyone,
As we move into the summer months we are seeing our usual seasonal level of usage start to drop, but this has a direct affect on the health score for all our customers. We will get a nice uptick starting in late August going into September when the kids return to school of course.
I am wondering if anyone has thought of a way to take out the seasonal affects of usage from their health score. We have 3 of our 5 health score metrics tied to usage (% of activate users, avg use by user, # of activate days in the product), all of which are on a 90 day look back.
While it is nice to see the steep increase of health scores coming out of the seasonal disruption it doesn't give an accurate picture of the health of the book.
Any suggestions would be appreciated.
Regards,
Allastair
As we move into the summer months we are seeing our usual seasonal level of usage start to drop, but this has a direct affect on the health score for all our customers. We will get a nice uptick starting in late August going into September when the kids return to school of course.
I am wondering if anyone has thought of a way to take out the seasonal affects of usage from their health score. We have 3 of our 5 health score metrics tied to usage (% of activate users, avg use by user, # of activate days in the product), all of which are on a 90 day look back.
While it is nice to see the steep increase of health scores coming out of the seasonal disruption it doesn't give an accurate picture of the health of the book.
Any suggestions would be appreciated.
Regards,
Allastair