SLA's
Seeker 

Updated by Heather Wendt
Hi All
I'm being tasked with suggesting internal SLA's for our customer segments before we start acquisition. Does anyone have any templates or links to guidance they would recommend?
Thanks in advance!
Catherine
I'm being tasked with suggesting internal SLA's for our customer segments before we start acquisition. Does anyone have any templates or links to guidance they would recommend?
Thanks in advance!
Catherine