Customer Journey Map Examples

User: "Dana Pavel"
Contributor
Updated by Heather Wendt
Hi everyone, 

There has been some discussion here around the customer journey mapping. We're just getting started with this exercise and I wonder - do any of you have some templates/examples of journey maps that you can share? 

A few additional questions:
  1. What steps did you follow when you created it?
  2. Did you involve other teams? If yes, which ones?
  3. How complex is your journey map? How deep did you go?
  4. Did you interview customers before? 
Thanks everyone! 

Dana

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