What are the boundaries between product and customer success?
Contributor 
Hi all, hope everyone's having a lovely week!
I'm interested to hear the opinions of others on this, and how you're operating at your companies.
To me, it's clear that product are responsible for things such as product strategy, competitor/market research, generating product ideas, overseeing development and design, etc.
But what about things such as gathering product feedback or drilling deeper into requirements? Is there a point where the conversation becomes too deep in the weeds and it then gets handed over to product?
Thoughts would be appreciated!
I'm interested to hear the opinions of others on this, and how you're operating at your companies.
To me, it's clear that product are responsible for things such as product strategy, competitor/market research, generating product ideas, overseeing development and design, etc.
But what about things such as gathering product feedback or drilling deeper into requirements? Is there a point where the conversation becomes too deep in the weeds and it then gets handed over to product?
Thoughts would be appreciated!