As of when is a CSM tool valuable?
Thought Leader 
Dear community,
As of when is it relevant to move towards a CSM tool? Do you look at the number of accounts CSM is managing? Maybe also the maturity of the team + the data that is available (the readiness to automate)? Are there other criteria to consider?
Thanks a lot in advance,
Tine
As of when is it relevant to move towards a CSM tool? Do you look at the number of accounts CSM is managing? Maybe also the maturity of the team + the data that is available (the readiness to automate)? Are there other criteria to consider?
Thanks a lot in advance,
Tine