Shared Slack/Teams channels with your customers
Seeker 
Updated by Heather Wendt
Hi All,
Wanted your opinion on whether your companies use shared slack/teams channels with your customers in order to interact and collaborate together?
In particular, I was interested in the below:
- Do you use shared slack / teams with your customers?
- What % of your customers are on shared slack/teams?
- What are the advantages of shared slack/teams wrt CS?
- What are the disadvantages of shared slack with your customer?
- Overall stance.
Thank you in advance - I am just beginning in this journey, and your inputs are worth their weight in gold.
Wanted your opinion on whether your companies use shared slack/teams channels with your customers in order to interact and collaborate together?
In particular, I was interested in the below:
- Do you use shared slack / teams with your customers?
- What % of your customers are on shared slack/teams?
- What are the advantages of shared slack/teams wrt CS?
- What are the disadvantages of shared slack with your customer?
- Overall stance.
Thank you in advance - I am just beginning in this journey, and your inputs are worth their weight in gold.