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CS Blueprint: Leadership Lessons and Utilizing GitLab
January 31, 2022 In this week's CS Blueprint, Jay, Kristi, and Jeff discuss the Disney move from FastPass to Disney Genie, lessons learned when scaling a company from 0-500, and GitLab as a resource center. Listen here
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Churned Customers and Off-Boarding Plans
January 28, 2022 Today, Anita Toth joins host Jeff Breunsbach for a conversation about churned customers. This conversation will bring insight into off-boarding plans and how to prepare for an exit interview. Listen here
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CS Blueprint: Webinars, Investing, and CX Predictions
January 26, 2022 In this week's CS Blueprint, Jay, Kristi, and Jeff discuss the effectiveness of webinars, how customer success is playing a role in how people invest, and CX predictions in 2022. Listen here
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CS Blueprint: Amazon Outage, Compensation Survey & More
January 25, 2022 In this week's CS Blueprint, Jay, Kristi, and Jeff discuss the results of a compensation survey, the Amazon outage, and a 20 minute work meeting idea. Our goal: to give tactical, direct advice to customer success leaders. Listen here
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CS Blueprint: Inspiring Leaders and Ideas
January 21, 2022 In this week's CS Blueprint, Jay, Kristi, and Jeff discuss inspiring leaders, ideas, and articles. Our goal: to give tactical, direct advice to customer success leaders. Listen here
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Customer Success and General Counsel
January 19, 2022 Today, Lisa Gilley, General Counsel at Higher Logic, is here today for a discussion with Jay and Jeff on how General Counsel and Customer Success teams can work together. Listen Here
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CS BluePrint: CS Articles and Brainstorming
January 17, 2022 In this week's CS Blueprint, Jay and Jeff walk through a few customer success articles, and brainstorm CS strategies. Our goal: to give tactical, direct advice to customer success leaders. Listen here
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CS Operations
January 13, 2022 Today, Christine Lavery, Senior Director of Customer Success and Secure works, joins the show today for a discussion on customer success operations! Listen here
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Customer Onboarding and Implementation Process
January 12, 2022 Today, Jordan Silverman, Vice President of Customer Success at MarketMan, joins the show today for a discussion on customer success onboarding, and how to handle unresponsive customers during onboarding. Listen Now
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The Vault - Customer Onboarding and Implementation Processes
January 2, 2023 This week we are sharing a podcast that was published in January 2022. Jordan Silverman joins Jeff to talk about onboarding and implementation and how this timeframe is critical for customer retention. Making sure the customer journey is more customer-centric rather than company focused can help make sure…