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Customer Success Foundations Professional Certificate
LinkedIn Learning recently published a new certification for CS professionals - a first for LinkedIn! ChurnZero (one of GGR's great sponsors!) endorsed the creation of the course by experts, so you know it is going to align with actual needs. Does your organization prioritize customer relationships? Whether you're just…
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Customer Advisory Board Masterclass
The promotion for a 2021 KickStart Alliance Masterclass shares some valuable high level insights on the the way organizations are realigning their CAB programs. Watch now
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Customer Success Compensation Models
Are you looking to move to an incentive-based model for your CS team but aren't sure A) whether it makes sense at the current stage of maturity and B) how to build a model that actually works well and makes sure that the impact is taken into account? If so, this free ebook from @Jeffrey Kushmerek with Infinite Renewals is…
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Building a Commercial Mindset as a CSM
On September 11, 2023, Guy Galon shared about the need for CSMs to move into a more commercial (ie. proactive/strategic) mindset. During this webinar, he shared not only WHY this is a critical transition, but practical steps in HOW to make the change.
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May 2023 Webinar Enhancing Team Efficiency & Customer Engagement in a Resource-Constrained World
Explore strategies to help your team become more efficient and effective, enabling you to better serve your customers by engaging, educating, and empowering them exactly how, when, and where they want. Learn about innovative enablement solutions that are digital, scalable, asynchronous, proactive, self-service, automated,…
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Strategic Plan Template
Templates designed to help you achieve the customer outcomes desired Strategic Plan Continued Success Solving Challenges with Outcomes Aligning Results
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Organizational Change Centered on Customer Success
Playbook for Organizational Change Centered on Customer Success The most effective skill a Chief Customer Success Officer can have? The ability to recognize that you are not the source of answers but are there instead to bring ideas together and work out how to allow them to be implemented with the constraints you have. To…
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March 2023 Webinar - Taking Customer Experience Mapping to the Next Level - Part 2
Recording of March 14, 2023 webinar hosted by Mike Zahller. In this webinar, Mike walks through the process of mapping out all of the customer interactions that will occur during their journey. This is important to allow you to identify where activites can be grouped into a process that can be added to the map. At each…
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Webinar Host Guidelines
Thank you for your interest in being a part of our monthly webinar presenters! For more information about what being a webinar host entails, please take a moment to read the document below. *Have you signed up on the interest form? If not, take a moment to do so here
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October 2022 Webinar - Prediction Tactics for Successful Onboarding
Recording from October 31, 2022 with Guy Galon sharing some ways to ensure a successful onboarding from persona behavior.