Customer Success Resources

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Strategic Plan Template
Templates designed to help you achieve the customer outcomes desired Strategic Plan Continued Success Solving Challenges with Outcomes Aligning Results
Organizational Change Centered on Customer Success
Playbook for Organizational Change Centered on Customer Success The most effective skill a Chief Customer Success Officer can have? The ability to recognize that you are not the source of answers but are there instead to bring ideas together and work out how to allow them to be implemented with the constraints you have. To…
March 2023 Webinar - Taking Customer Experience Mapping to the Next Level - Part 2
Recording of March 14, 2023 webinar hosted by Mike Zahller. In this webinar, Mike walks through the process of mapping out all of the customer interactions that will occur during their journey. This is important to allow you to identify where activites can be grouped into a process that can be added to the map. At each…
Webinar Host Guidelines
Thank you for your interest in being a part of our monthly webinar presenters! For more information about what being a webinar host entails, please take a moment to read the document below. *Have you signed up on the interest form? If not, take a moment to do so here
October 2022 Webinar - Prediction Tactics for Successful Onboarding
September 2022 Webinar - No BS Servant Leadership
August 2022 Webinar - Taking Customer Experience Mapping to the Next Level - Part 1
Recording of August 23, 2022 webinar hosted by Mike Zahller. In this webinar, Mike walks through the difference between a traditional CX Map and a CX Enablement Map. Use our guided worksheet to analyze your current maps and begin identifying areas of need. Part 2 will begin the process of fleshing out the enablement…
SUCCESSCAPE BY GGR
SUCCESSCAPE is your view into the customer success tech landscape. Building your tech-stack can be scary - I've been there before... tell me if this sounds familiar... Finance: "Do we even use xyz?? I've never heard of it - seems like we have too much and can drop it tomorrow. I mean what does this even connect to?" CEO:…
GGR Office Hours Host Facilitation Guide
Interested in becoming an Office Hours host and want to learn more about what that means? Are you wanting help in learning how to strengthen your group meeting facilitation skills? Take a moment to review the GGR Office Hours Hosting Guide below!