Metrics & Analytics

Identifying and improving data discussions

Value Realization
Conversations focused on creating and showing the value of CS

Managed Service Providers and Customer Success

Hillary Feldt 1 view 2 comments 0 points Most recent by Ed Powers December 2020
Sales Stages for Renewal Pipeline

Jake Smith 11 views 3 comments 0 points Most recent by Jake Smith December 2020
ISO: COVID impact on churn

Andrew Shoaff 1 view 2 comments 0 points Most recent by Ashton Liu December 2020
Involuntary Churn (churn due to payment, admin issues, late contract signing)

ANITA GAZICA 11 views 6 comments 0 points Most recent by Dan Balcauski December 2020
Start-ups: Creating Your Customer Journey

Jared Orr 1 view 5 comments 0 points Most recent by David Ellin December 2020
Closing the loop to increase retention (CHURN PART 5)

Anita Toth 1 view 0 comments 1 point Started by Anita Toth December 2020
PLG & Success Metrics

Kathryn Moore 11 views 2 comments 0 points Most recent by Kathryn Moore December 2020
CSAT/NPS in comp plans

Effie Mansdorf 1 view 4 comments 0 points Most recent by Effie Mansdorf November 2020
What are your KPI's for "tickets per agent", and "cta per csm"?

Ido Barnoam 1 view 0 comments 0 points Started by Ido Barnoam November 2020
Customer Taxonomy

Dave Epperly 1 view 3 comments 0 points Most recent by Dan Balcauski November 2020
What the heck do I do with all this feedback? (CHURN PART 3)

Anita Toth 1 view 0 comments 1 point Started by Anita Toth November 2020
Fluidity of a Health Score

Hugh Walker 21 views 3 comments 0 points Most recent by Will Pagden November 2020
Re-Structuring Around Health Score

Anna Alley 2 views 6 comments 0 points Most recent by Carl Hoffmann November 2020
Framework for Customer Segmentation Survey

Judith Taan 11 views 5 comments 0 points Most recent by Anita Toth November 2020
How to increase survey response rates (CHURN PART 1)

Anita Toth 1 view 0 comments 2 points Started by Anita Toth November 2020
Increasing survey response rates

Anita Toth 1 view 2 comments 0 points Most recent by Anita Toth November 2020
Onboarding Survey Questions

Tiffany Morin 2 views 17 comments 0 points Most recent by Carl Hoffmann November 2020
Customer Success in Education Market

Nicholas Ousley 1 view 1 comment 0 points Most recent by Silvia Yancheva November 2020
CS Application Training

Stefanie Wood 1 view 8 comments 0 points Most recent by Pam Micznik November 2020
CS Leaders Board Reporting Packs

Matt Myszkowski 1 view 5 comments 0 points Most recent by Jeff Heckler October 2020
Tiering Analysis Spreadsheet

Ed Powers 1 view 0 comments 4 points Started by Ed Powers October 2020
Feedback, Whats the point

James Stuart 1 view 4 comments 0 points Most recent by James Stuart October 2020
CS vs Account Management

Jared Orr 22 views 8 comments 0 points Most recent by BenB October 2020
What is Your Most Powerful Case Study? I'll Go First . . .

Dan Conroy 1 view 0 comments 0 points Started by Dan Conroy October 2020
What is Your Most Powerful Case Study? I'll Go First . . .

Dan Conroy 1 view 0 comments 0 points Started by Dan Conroy October 2020
How can you increase your B2B Survey Response Rate?

Manisha Khandelwal 25 views 26 comments 0 points Most recent by Chris Rosa October 2020
Best Practices - Measuring Product Adoption and Milestones

Chris Bialecki 1 view 2 comments 0 points Most recent by Chris Bialecki October 2020
Feedback, Whats the point

James Stuart 1 view 6 comments 0 points Most recent by Anita Toth October 2020
NPS survey template

Aarif Nakhwa 41 views 3 comments 0 points Most recent by Steve Bernstein October 2020
Measuring Starts via Phases

Shelley Underwood 1 view 2 comments 0 points Most recent by Shelley Underwood October 2020

Upcoming Events

September 28 Leadership Office Hours
When Thursday, September 28 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
October 12 Leadership Office Hours
When Thursday, October 12 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
October 26 Leadership Office Hours
When Thursday, October 26 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
November 9 Leadership Office Hours
When Thursday, November 9 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
The Customer Conference America 2023
Dates: November 14-15 Location: San Jose, CA Special Flash Sale Offer for the Gain Grow Retain community Price: $730 (15% off the price) The Customer Conference is the leading international independent Customer Success event for tech companies that brings together Customer Success practitioners, experts, leaders,…

Metrics & Analytics

Categories

Popular Tags

Metrics & Analytics

Category List

Discussion List

Categories

Popular Tags