Commission or bonus on Upsell/Cross-sell, if at all?

User: "caseybaldin"
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Updated by Heather Wendt

I'm curious how other companies compensate their CS teams for cross-sell/upsell opportunities, if at all? We're trying to figure out the timeline after a Sales to CS handoff when CS would get credit for the cross-sell/upsell. Should they be commissioned on that amount or part of bonus metrics? At present, CS is responsible for renewals.

I'm looking for any input.

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