Good Morning everyone!
I am wanting my team to focus on the way they hold their calls & meetings as a CSM. I have a few team members who have an awesome approachable personality, but as soon as they get on a call they are very 'professional'. When I give them feedback they tend to struggle to find the line of a personable approach without becoming 'unprofessional'. The main goal is to improve their skills so they are engaging and create a good relationship with their client.
Does anyone have any great resources or training videos that can help build these skills for either me to train them better or give them better cues, or for my team members?
