Scaling CS leveraging customer journey templates

Grant

Hi everyone,

This question is really geared towards a less mature growing/scaling CS organization within a business...

What resources/templates have you utilized to build your customer journeys?

Cheers,

Grant

Parul Vij Chopra

I Head CS at an early-stage startup and have recently built our customer's journey. Let me know if you want to chat about or process and framework.

  

  

Parul Vij Chopra | Head of Customer Success  | (415) 275-1739‬(c)  |

Schedule a meeting

pvijchopra@avatour.live |  https://avatour.co 

Jeffrey Kushmerek

I use Miro and then collaborate with others. From there I might have someone make a fancy graphic out of it

Harsh Shah

Use Canva, it's easy and powerful to create Customer Journey Maps. Search for Customer Journey maps and you will find 100s of ready-to-use templates.

Also, you can use this guide as a reference: https://www.abtasty.com/blog/building-customer-journey-maps/

Let me know if you need any other help!

Allison Mortens

Hi there! I wanted to share some resources around Journey Mapping from ChurnZero for places to start, scaling considerations, and maximizing your Customer Success impact.

• 5 Essential Steps for Customer Journey Mapping Initiatives
• Webinar / Q&A : Maximizing Customer Success through Journey Mapping
• Optimizing for the 3 stages of churn, ways to build a customer’s perspective journey map, unexpected reasons why CS helps you scale

I hope these are helpful - good luck!

-Allison