Scaling CS leveraging customer journey templates





Hi everyone,
This question is really geared towards a less mature growing/scaling CS organization within a business...
What resources/templates have you utilized to build your customer journeys?
Cheers,
Grant
Comments
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I Head CS at an early-stage startup and have recently built our customer's journey. Let me know if you want to chat about or process and framework.
Parul Vij Chopra | Head of Customer Success | (415) 275-1739(c) |
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I use Miro and then collaborate with others. From there I might have someone make a fancy graphic out of it
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Use Canva, it's easy and powerful to create Customer Journey Maps. Search for Customer Journey maps and you will find 100s of ready-to-use templates.
Also, you can use this guide as a reference: https://www.abtasty.com/blog/building-customer-journey-maps/
Let me know if you need any other help!
Best Regards,
Harsh Shah
Customer Success Manager, Woliba
Linkedin: https://www.linkedin.com/in/harshshah-15/
Email: [email protected]
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Hi there! I wanted to share some resources around Journey Mapping from ChurnZero for places to start, scaling considerations, and maximizing your Customer Success impact.
- 5 Essential Steps for Customer Journey Mapping Initiatives
- Webinar / Q&A : Maximizing Customer Success through Journey Mapping
- Optimizing for the 3 stages of churn, ways to build a customer’s perspective journey map, unexpected reasons why CS helps you scale
I hope these are helpful - good luck!
-Allison
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