Churn Analysis


Hi GGR Community,
I am in the early stages of exploring a process to conduct exit interviews from churned customers. The thinking being learn from your churn. As part of the process, I am toying with the idea of having a 3rd party vendor conduct an exit interview with the customer.
Reaching out on here to see if anyone is aware of a vendor that does this type of work? And/or if they do something similar at their organization and have any recommendations?
For example, do I need to start with a 3rd party interview or would a simple survey suffice.
Appreciate any and all responses!
Comments
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@Anita Toth can help out with this :)
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Thanks so much @Jordan Silverman for tagging me. 👍️
@maxweinerb First of all, congrats on taking the leap into churn interviews. You will learn a LOT about your customers.
Churn interviews are part of our Customer Insights 360 that we provide for our clients. And you get the whole works -- including analysis and reporting.
I'll DM you and we can chat further. 🙂
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Woo-hoo! Thank you Jordan & Anita!
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Hi @Anita Toth,
I hope you're well
Is it possible to read the report you speak about ? I have a similar question of my own.I hope you can help me.Have a nice dayLaura0 -
@Anita Toth is highly recommended, @maxweinerb!0
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Hi @Anita Toth the report mentioned above, if i could have a copy that would be higly appriciated.0
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