Churn Analysis

maxweinerb

Hi GGR Community,

I am in the early stages of exploring a process to conduct exit interviews from churned customers. The thinking being learn from your churn. As part of the process, I am toying with the idea of having a 3rd party vendor conduct an exit interview with the customer.

Reaching out on here to see if anyone is aware of a vendor that does this type of work? And/or if they do something similar at their organization and have any recommendations?

For example, do I need to start with a 3rd party interview or would a simple survey suffice.

Appreciate any and all responses!

Jordan Silverman

@Anita Toth can help out with this :)

Anita Toth

Thanks so much @Jordan Silverman for tagging me. 👍️

@maxweinerb First of all, congrats on taking the leap into churn interviews. You will learn a LOT about your customers.

Churn interviews are part of our Customer Insights 360 that we provide for our clients. And you get the whole works -- including analysis and reporting.

I'll DM you and we can chat further. 🙂

maxweinerb

Woo-hoo! Thank you Jordan & Anita!

Laura

Hi @Anita Toth, 
I hope you're well  
Is it possible to read the report you speak about ? I have a similar question of my own.

I hope you can help me. 

Have a nice day 

Laura

Ed Powers

@Anita Toth is highly recommended, @maxweinerb!

Floor Anne Steevensz-Bakker

Hi @Anita Toth the report mentioned above, if i could have a copy that would be higly appriciated.