Difficult Customer Conversations

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Heather Wendt
Heather Wendt HLAdmin, Member Posts: 285 Gain Grow Retain Staff
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in GGR Cafe

This week, our CSM Office Hours took a look at how to minimize the negatives in Difficult Customer Conversations. Anita Toth hosted the event and shared insights into how to prepare yourself to turn what can be a hard and non-productive conversation into something that is not only positive, but moves the needle in addressing any issues that may be preventing full utilization of your product.

Take a look at the summary of the Office Hours, and feel free to share with your peers!

Difficult Conversations

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