The most recent content from our members.
Did you miss this week's Office Hours? Don't worry! We have you covered with a summary of the topic and conversation! Are you prioritizing team enablement this year? Or maybe you are an IC who is trying to figure out how to grow your skills and close some gaps…either way, check out the summary of our conversation with…
Hi all! Very excited to launch our 2025 Office Hours today! The focus for the first quarter is going to be Team Developement. We are kicking things off with @BernRisley who will share some insights into equipping your teams to face the demands of a changing landscape. The goal is to bring in peer experts who will share…
I am looking to build out an Office Hrs program. Would love to get some metrics on the ROI running these sessions, if anyone is willing to share their successes with me
We know that equipping our customers for strong product adoption during implementation, onboarding, and beyond is critical, especially for those in the high ARR category. But how do you do this in an age where resources are limited? You build out a content center that is second to none! Share some ways content is making a…
We are excited to continue our popular Office Hours events for Gain Grow Retain. Timing: every other Thursday Topics: varied based on the hosts Purpose: to connect with your peers to talk through relevant topics Goal: to meet at least one new person and walk away with an actionable idea Be sure to register for some or all…
As we rapidly approach the start of 2024, GGR is looking to add to the EBC's (Events, Best Practices, and Content) we provide. Do you have some great ideas and processes to share? Choose from the links below to get started! If you are interested in becoming an Office Hour or webinar host, or sharing a template or playbook…
Customer Education programs can be broken down into four phases: Chaotic Developing Scaling Strategic In the April 27th GGR Office Hours, CS Leaders came together to talk about what these phases look like and connect with their peers in small groups to talk about their own CE programs with a focus on the following…
Schedules are full and time is precious. We get that! So to help those who would have liked to have been able to join us at a live Office Hours but couldn't, we've got you! Did you know that since last May, our Office Hours have been turned into Summary Documents? They not only capture the topic overview, but the…
Greetings All - My first post was over the weekend, and as I explore and learn more from the GGR community my hope is that I can get a bit more engagement. I work for a fairly young start up who currently is going through 1:1 onboarding. My hope is to switch to a one to many format and I'm getting caught up on how to have…
Hey All - This is my first post so my apologies is content exists on this topic already, and/or, if I do this wrong. I'm really excited to be working for a startup that's bringing in lots of clients and my goal is, you guessed it, to gain, grow and retain them. My desire is to set up reoccurring office hours. The challenge…
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