When is a good time to invite CS Ops to the big party?

Bayron Toruno S.
Member Posts: 20 Navigator




Hello everyone,
I wish you all a nice day!
I have a question that has been in my head for a while now. Although, in the company I'm working at right now, we are in baby steps when it comes to CS. The good part here is that we are currently laboring on a CS framework. But wanted to hear your opinions about:
When is a god time to have a dedicated CS Ops person in the company?
Thank you all!
I wish you all a nice day!
I have a question that has been in my head for a while now. Although, in the company I'm working at right now, we are in baby steps when it comes to CS. The good part here is that we are currently laboring on a CS framework. But wanted to hear your opinions about:
When is a god time to have a dedicated CS Ops person in the company?
Thank you all!
Tagged:
0
Comments
-
What responsibilities do you envision the ops role having?I tend to err toward starting with it even before having CSMs. Especially if you plan to put customer communications and engagement strategies (scaled programs) under the ops umbrella. I see a lot of companies who have built up large teams of CSMs but have not yet implemented the basics:
- customer communications
- scaled education programs and workshops
- customer community
These 1:many programs are foundational to a scalable customer success program. And an ops person can help figure these strategies out early.2
Categories
- All Categories
- 2024 Demopalooza Videos
- 200 GGR Information
- 175 GGR Cafe
- 19 Welcome to the Community
- 6 Badge and Rank Program
- 195 Specialized Groups
- 27 Future Customer Success Professionals
- 814 CS Conversations
- 205 CS Conversations
- 35 CS Operations Conversations
- 273 CS Org Conversations
- 32 Industry Insights
- 197 Strategy & Planning
- 72 Customer Journey
- 717 Technology and Metrics
- 276 Digital CS (Engagement Programs)
- 204 CS Technology
- 237 Metrics & Analytics
- 17 Value Realization