When is a good time to invite CS Ops to the big party?

Bayron Toruno S.
Member Posts: 20 Navigator




Hello everyone,
I wish you all a nice day!
I have a question that has been in my head for a while now. Although, in the company I'm working at right now, we are in baby steps when it comes to CS. The good part here is that we are currently laboring on a CS framework. But wanted to hear your opinions about:
When is a god time to have a dedicated CS Ops person in the company?
Thank you all!
I wish you all a nice day!
I have a question that has been in my head for a while now. Although, in the company I'm working at right now, we are in baby steps when it comes to CS. The good part here is that we are currently laboring on a CS framework. But wanted to hear your opinions about:
When is a god time to have a dedicated CS Ops person in the company?
Thank you all!
Tagged:
0
Comments
-
What responsibilities do you envision the ops role having?I tend to err toward starting with it even before having CSMs. Especially if you plan to put customer communications and engagement strategies (scaled programs) under the ops umbrella. I see a lot of companies who have built up large teams of CSMs but have not yet implemented the basics:
- customer communications
- scaled education programs and workshops
- customer community
These 1:many programs are foundational to a scalable customer success program. And an ops person can help figure these strategies out early.2
Categories
- All Categories
- 132 GGR Cafe
- 172 CS Conversations
- 960 CS Operations Conversations
- CS Org Conversations
- 205 CS Technology
- 648 Customer Journey
- 274 Digital CS (Engagement Programs)
- 32 Industry Insights
- 90 Metrics & Analytics
- 17 Value Realization
- 191 Strategy & Planning
- 15 Future Customer Success Professionals
- 7 Supporters of Gain Grow Retain
- 1 Gain Supporters
- 2 Higher Logic Vanilla
- 1 Totango
- 2 Grow Supporters
- 2 Catalyst
- 1 ChurnZero
- 4 Retain Supporters
- 1 Northpass
- Interested in Supporting Gain Grow Retain?
- Contact Us
- 17 Welcome to the Community
- 157 Job Board
- 173 Customer Success Leadership Community