Drawing the line between Professional Services and Technical Customer Success Management

User: "dsquires4406"
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Updated by Heather Wendt
We have had customers want to retract their PS services because of the technical knowledge and support their T-CSMs can provide.

How should technical CSM teams handle the boundaries between Professional Services and CSMs?

What is the best way to ensure our T-CSMs aren't negatively affecting revenue if they are technical enough to have this happen?

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