Drawing the line between Professional Services and Technical Customer Success Management
We have had customers want to retract their PS services because of the technical knowledge and support their T-CSMs can provide.
How should technical CSM teams handle the boundaries between Professional Services and CSMs?
What is the best way to ensure our T-CSMs aren't negatively affecting revenue if they are technical enough to have this happen?
How should technical CSM teams handle the boundaries between Professional Services and CSMs?
What is the best way to ensure our T-CSMs aren't negatively affecting revenue if they are technical enough to have this happen?