LMS Vendor Recommendations

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SYoung
SYoung Member Posts: 14 Navigator
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in CS Technology
Hi GGR Community! Reading through the posts on LMS and there is a lot of great back and forth. Looking for an updated recommendation re: LMS vendor to strengthen our customer implementation and onboarding (SaaS)? What are you using? What have you vetted? Looking for all recommendations. Thank you!

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  • Rod Cherkas
    Rod Cherkas Member Posts: 1 Navigator
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    Hello - I have worked with several clients to implement Skilljar. We also used Skilljar when I oversaw the education organization when I worked at Gainsight. Let me know if you would like me to introduce you to someone there. 
  • Doug Havlik
    Doug Havlik Member, CS Leader Posts: 21 Thought Leader
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    SYoung,

    While not an LMS, because you mention implementation and onboarding I want to point you to GuideCX. We recently evaluated it at Thomaon Reuters Document Intelligence and expect it would measurably improve our customers’ onboarding success. 

    Doug
  • Ashton Liu
    Ashton Liu Member Posts: 29 Expert
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    Hi, I've used Skilljar as well. I think it does a pretty good job of doing what you're trying to do. Happy to chat and share notes if that would help. 
    -Ashton
  • kmulhalljr
    kmulhalljr Member Posts: 40 Navigator
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    +3 for Skilljar
  • SYoung
    SYoung Member Posts: 14 Navigator
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    Thanks  @Rod Cherkas @Doug Havlik @Ashton Liu and @kmulhalljr   ! Appreciate it so much. I'll definitely reach out to learn more as we vet them. 
  • Amanda Watson
    Amanda Watson Member, CS Leader Posts: 31 Expert
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    This is great info! We are researching LMS platforms now. We are encountering issues with the number of end users (we would likely have 100k+) and the need to present continuing education certificates.

  • kmulhalljr
    kmulhalljr Member Posts: 40 Navigator
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    @Amanda Watson - a couple of questions regarding your scenario - is the total number of users based on a staff to learner environment? What's the break down (thinking core licensing needs vs guest-user)? Industry-wise, what's the focus? And what CE affiliates are we talking about?
  • Amanda Watson
    Amanda Watson Member, CS Leader Posts: 31 Expert
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    edited January 2023
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    @kmulhalljr We are a professional tax software developer with close to 100k firms using our products. Most firms are SMBs that would have several users accessing an LMS for software training and CE for tax professionals (CPAs, Attorneys, and IRS  CE credits).
  • kmulhalljr
    kmulhalljr Member Posts: 40 Navigator
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    @Amanda Watson - My first thought is typically to turn to SharePoint, particularly as it doesn't require a 1:1 licensing relationship - users of the LMS (your customers) can be provided 'guest' access to a SharePoint site (Communication, Hub, etc.). The ratio in Azure AD used to be 1:5 (licensed user to guest) but I was recently told that is no longer the case & your tenant guest limit is based on the number of pings or logins against the resource (50,000). I'll verify this and circle back. I've also reached out to a product analyst I know with Gartner for their thoughts as well.
  • Amanda Watson
    Amanda Watson Member, CS Leader Posts: 31 Expert
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    @kmulhalljr Thank you! Sounds great!

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