Catalyst vs Totango
Expert 
Hi GGR Community,
We are just finishing our CS Platform evaluations and we are down to Totango vs Catalyst. I would love to hear from the group on your thoughts on those two platforms.
To help with the conversation here are a few bullet points:
I'm looking forward to hearing back from the community on this!
We are just finishing our CS Platform evaluations and we are down to Totango vs Catalyst. I would love to hear from the group on your thoughts on those two platforms.
To help with the conversation here are a few bullet points:
- 35 CSM's - 5 Admin
- Enterprise B2B
- Land & Expand Focused on Driving Users
- Some unique Parent Child
- Key North Star Metric is NRR
- Sales Handles Renewals + Expansion/Upsell
- Health Score automation and trending is critical
- Customer Lifecycle Management with Growth and Risk Paths
- NPS still important to the business but maybe not the health score
- Capturing and reporting on the progress of customer outcomes in critical for the CS team
- UX/UI needs to just not be Salesforce
- Moving from high touch concierge level to lower touch but not yet full "scaled CS".
- Pricing and Effort to Maintain are critical
I'm looking forward to hearing back from the community on this!