GGR Blog Repost - 4 Tips to Keep Customers Engaged
Heather Wendt
HLAdmin, Member Posts: 336 Gain Grow Retain Staff
in GGR Cafe
This week we dust off a post from 2021 focused on customer engagement as we wind down the year.
Customer engagement is still a high focus area for Customer Success professionals, and Ashley Harpp shares some tips on making sure you are positioning yourself (and your customers) for success in 2023!
What are some other ways you have found to successfully bring engagement into your customer relationships?
Customer engagement is still a high focus area for Customer Success professionals, and Ashley Harpp shares some tips on making sure you are positioning yourself (and your customers) for success in 2023!
- Set expectations - make sure everyone knows how the relationship will play out
- Change it up - bring some diversity in the way you communicate and keep it engaging
- Secondary contacts - network, network, network. Don't leave it 1:1
- Be responsive - can't ask them to do this if you are not doing it too
What are some other ways you have found to successfully bring engagement into your customer relationships?
Tagged:
0
Leave a Comment
Categories
- All Categories
- 194 GGR Information
- 169 GGR Cafe
- 19 Welcome to the Community
- 6 Badge and Rank Program
- 195 Specialized Groups
- 27 Future Customer Success Professionals
- 806 CS Conversations
- 200 CS Conversations
- 34 CS Operations Conversations
- 272 CS Org Conversations
- 32 Industry Insights
- 197 Strategy & Planning
- 71 Customer Journey
- 715 Technology and Metrics
- 275 Digital CS (Engagement Programs)
- 203 CS Technology
- 237 Metrics & Analytics
- 17 Value Realization