Not enough perceived value
Contributor 
As the title states - I have recently taken on a global role, leading a CS team with a churn problem. When I dig it into the core reasons for churn, besides product gaps that are being mitigated. Customers are churning because of not enough perceived value.
I was wondering what have you implemented to help your team to increase the perceived value of your product?
I am embarking on a listening tour with our successful customers who love our product and get a lot of value out of it.
I was wondering what have you implemented to help your team to increase the perceived value of your product?
I am embarking on a listening tour with our successful customers who love our product and get a lot of value out of it.