Customer wants to cancel. What happens next?

gurd3v · 2020-07-23T22:27:00+00:00

I'm curious to know what your teams are doing when a customer expresses that they'd like to cancel. Reasons I ask: * Who manages the conversation and why? * Is there a process defined internally for this? * How do you hold customers to term? * Once churned, what happens to that customer next?

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