While my guess is the topic has been previously discussed, I was recently out to dinner with some engineering and DevOps friends that were curious about Customer Success. They spoke about the evolution of Program and Product Management and how those roles have changed just within the last 3-5 years. That had me thinking, what is or are the next step(s) for Customer Success Managers? How will our roles advance, bifurcate, or even be nested within another part of an organizational framework? Would love to get people's feedback on what they've seen and think!