GGR Blog - Customer Success has some growing up to do - fast
This week Parul Bhandari takes a look at some of the issues Customer Success teams still face and gives some practical tips on moving into a more strategic space within your organization.
Starting with a current status assessment, she then helps focus on three goals that can begin to move the needle:
- Defining CS for your team and your organization
- Determine metrics that should consistently be tracked
- Ensuring your team is prepared to be data-driven
What are some ways you are positioning your team for impact?