GGR Blog - Customer Success has some growing up to do - fast

User: "Heather Wendt"
Gain Grow Retain Staff

This week Parul Bhandari takes a look at some of the issues Customer Success teams still face and gives some practical tips on moving into a more strategic space within your organization.

Starting with a current status assessment, she then helps focus on three goals that can begin to move the needle:

  1. Defining CS for your team and your organization
  2. Determine metrics that should consistently be tracked
  3. Ensuring your team is prepared to be data-driven

Read the blog here

What are some ways you are positioning your team for impact?

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