Hello brilliant minds of the CS community!
I'm currently working on improving our onboarding process for our enterprise segment and I'm currently focusing on finding an alternative to the current way we collect the customer needs for the setup of our solution.
Our solution is highly customizable to fit regulatory specifications, thus we need to collect these specifications from our customers. TYo do so we use a big ol' excel speadsheet with maybe 200 columns that I find very un-user-friendy. I'm thinking of switching to a typeform sort of configuration for an MVP, but if anyone has any advice or best practice to share I'd be more than happy to discuss the topic further.
Have a nice day and greetings from France !