GGR Podcast - 10 Customer Churn Benchmarks for SaaS Leaders

Are you watching the indicators that matter?

Greg Daines, CEO of ChurnRX joined @Jay Nathan and @Jeff Breunsbach on our podcast to talk about indicators that don't leave you surprised.

• CSAT is the only measurement that (according to research) doesn't align with churn
• Customers tend to stay unless given a reason to leave (no value)
• Make sure your customers are looking at measurable results
  • If not, help them set them up
  • If the data is difficult to gather, step in and help bridge that gap
  • Large churn predictor when results are not measured

Listen here

What indicators have you found to be accurate in warning of churn potential?