All Things CSAT

Hey All -

I work for an incredible startup as a CSM. This is an incredible grassroots company as of right now.

To gain insight into what works best for measuring and improving CSAT, I'd to hear from you - the community. We're looking for your input on the following questions:

1. What questions do you get the best answers to when measuring CSAT?
2. Who do you poll to get the most accurate CSAT data? Is it typically the point of contact or employees?
3. How do you incentivize clients to respond to CSAT surveys?
4. What strategies have you found to be effective in improving customer satisfaction?

Any insights you have is incredibly helpful.

Giving Thanks,

Kese