Hey All -
I work for an incredible startup as a CSM. This is an incredible grassroots company as of right now.
To gain insight into what works best for measuring and improving CSAT, I'd to hear from you - the community. We're looking for your input on the following questions:
- What questions do you get the best answers to when measuring CSAT?
- Who do you poll to get the most accurate CSAT data? Is it typically the point of contact or employees?
- How do you incentivize clients to respond to CSAT surveys?
- What strategies have you found to be effective in improving customer satisfaction?
Any insights you have is incredibly helpful.
Giving Thanks,
Kese