Hi All, first time poster here :)
I am in the process of building out Customer Success at our business which is a Series A start up with no prior CS function. I am about to start to build out our renewal playbook however would love if someone has an example to share with me to firstly validate my thought process so far but also to provide some guidance.
We have a range of contract lengths ranging from 1-5 years and our relationships with customers are typically high touch.
TIA for any assistance