GGR Blog - Measuring What Matters: A Guide to Discussing and Measuring Customer Goals

Are you measuring the right things?

Julie Fox, Senior Manager of CS at FloQast takes a look at how to help customers achieve their outcomes.

From getting started through strategic conversations to help you identify the tangible goals your customers have to increasing the customer experience through cross-collaboration within your organization, Julie gives very practical tips that you can begin incorporating immediately.

She even shares some templates that she uses to make the information capture clear and easier to incorporate.

Read the blog

What ways are you making sure that 1) you understand each customer's needs and goals and 2) what are you doing with this information?