How to keep or register feedback

Hello everyone,

I am working on building a CS team (it has been a year now). I have begun creating all the data base and the KPI's.

Now I want to register somehow all the feedback I get from meetings and calls. I was wondering if you have a method to do this or you just update the client profile in your CRM.

I am thinking on just writing the feedback down in the CRM, but I will like to have something more visual, so I don't have to check the whole client profile.

Thank you,