I'm needing to update our customer journeys and it currently lives in a slide-deck. Does anyone have a good tool or template that they use for these? I need to make separate journeys for each segment.
We use Miro for the Visual Flow, and then use Excel for the task breakdowns.
I also recommend to store them in a Gdrive/notion, etc OUTSIDE of your CSP, in the case you want to switch systems.
