We are planning to implement a CS Platform this year that we hope will help us have a 360 customer view in the platform, automate some CS motions and playbooks and give us greater ability to manage our customer risks and upsells. Bi-directional APIs / Intergrations with our other tools is also very important to us.
We have been evaluating Vitally, Planhat and Catalyst. Does anyone have experience using these CS Platforms and would be willing to share you feedback (either here or privately?)