Designing Success Framework for Clients

Fikret

Hello Everyone,

I'm very curious to learn more about how CSMs help their clients shape the Success Framework for their product.

More often than not, clients may have some vague goals that are generic and not very measurable, for example, we need to have a better search or a better chatbot.

We always want our champions to shine and have something to brag about to their stakeholders when asked "how is this project going" but it's not always as straightforward.

What are some of the best practices when it comes to determining what success actually means for your customer and then building a framework and leveraging data to see the actual impact?