Internal movement: Technical Support to Customer Success
I would love advice and guidance for an internal move.
I have been with my company for two years. I started as a CSI analyst and am currently a Technical Support Engineer. I have a diverse background in Customer Service, Training, Information Technology, Human Resources, Sales and Cybersecurity.
I've utilized both external and internal networks and communities to help. I've reached out to my co-workers who are CSMs, AEs, and SEs for advice, questions, and shadowing. They have helped with so much by showing the daily workflow and letting me watch their QBRs. The hiring managers for both CSM teams were others that I have made great connections with and I am currently awaiting a chat with the Chief of Customer Experience. I believe I've done most of the hard work and have much of the needed ask for the role.
I just want to make sure I am not missing anything, so I can have the confidence I need when talking to the recruiter and the hiring manager (again, hopefully).
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