February 9, 2024 Week in Review

Heather Wendt
Heather Wendt HLAdmin, Member Posts: 315 Gain Grow Retain Staff
GGR Staff 5 Likes First Anniversary 5 Insightfuls

February 9, 2024

GGR has been a resource for CS professionals for almost 4 years now, and while we have a number of ideas that will bring value, we want to hear what YOU want. We will be sharing an in-depth survey about the offerings we currently have and their alignment with your needs, but for now, we would love to hear what would be impactful for you right now.

If you could spare just a few minutes to let us know what you are struggling with and/or what would help impact you and your programs, we would appreciate it!

Access Survey


🗨️ GGR CS Leadership Office Hours

The GGR Leadership Office Hours are a great way to connect with your peers through conversations about leading CS topics.

Wondering if it is worth it? Here is some feedback from our latest event:

These present a unique opportunity to bounce ideas off other professionals. The format is great, just enough of a start to get us in the right mindset, time for collaboration and close with key takeaways. Thank you for hosting these, I look forward to more!

Our 2024 schedule is now available here, and our next meetup is Thursday, February 8th.

Be sure to register!


🚀 ChurnZero's NYC RYG Workshop

March 14, 2024 from 12 to 5pm EST

Cost $125 (Seats are limited)

3-Hour Master Class focused on Digital Customer Success

Presenters: @Jeffrey Kushmerek, Ali Cudby, and @Heather Wendt

Event Information



💥 Higher Logic Super Forum 2024

Higher Logic's 14th annual Super Forum returns April 10-12, 2024 to National Harbor (near Washington DC), with two full days of sessions to help you discover the SPARK that connects the dots between community and your customers.

This event is not limited to Higher Logic customers, and will have sessions focused on using community to support 1:many programs, build brand advocates, and drive engagement, all through the power of reaching your customers with the information they need when they need it.

Learn more and register!

Best Practices (Conversations)

Check out some of the great conversations happening on GGR. Click the title to see the full conversation and share your insights!

1st Quarter 2024 Introductions

Take a moment to introduce yourself.

Whether you are brand new to GGR, have been here for a bit, or are one of the founding members, this space is created to help you get to know others within the community.

Be sure to check out those who are contributing. Let's connect!

Include your favorite emoji or pictures. Make it yours! Get started!


Customer Onboarding + Pro Service

@Ava Armacost looking at ways to meet customer needs by segmenting roles based on customer journey stage. Do you have any thoughts? Be sure to share them!


Lessons learned with Digital Customer Success

@Brian O'Keeffe shared his experience with creating a digital CS experience and would love to hear about yours. What tips or feedback can you share?


Have a GGR story?

Has the GGR community inspired, helped, or impacted you? We would love to hear how!

Share your story here


Now Launched! CS Leaders Group

Are you a CS Leader who has been missing the ability to connect directly with other leaders? GGR hears you and wants to help. In this new group, members are vetted before being allowed to join, ensuring that you 1) know that you are talking directly to peers, and 2) have conversations that are not part of the entire GGR membership (your conversations are private!)

If this is something that you would benefit from, take a moment to fill out a quick form so we can review your request and get you in this private area within GGR! Access the form here


Contributors Wanted

Did you know almost all of our content is User Generated? That means it comes from people like you who are working in the CS space day in and day out. Are you interested in becoming a contributor? Learn more here


Office Hours Hosting Spots Available

Have a topic you would like to bring to your peers for discussion and collaboration? Our Leadership Office Hours are a great way to start the conversation, and the good news is, you are spending just a few minutes introducing it to kick off the conversation. Sound interesting? Take a moment to share your interest here.


Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.