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August 23, 2024 - Week in Review
August 23, 2024 School is back in session for many of your families, and that brings the Fall Fun.I always find Fall to be a time of making sure I am cleaning up loose ends, meeting my annual goals for all the projects I started (both personally and professionally!), and gearing up for the start of my favorite two seasons:…
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Week in Review - August 9, 2024
August 9, 2024 Some great things coming up for Gain Grow Retain! 1 Demopalooza and 2 live events in September, upgrades to our Job Board to make connecting to the right job more efficient, a Happy Hour at ChurnZero’s ZERO-IN event in October, and of course our ongoing programming and events. Have you checked out GGR…
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July 19, 2024 - Week in Review
July 19, 2024 I have been working on some side programs in Higher Logic Vanilla focused on providing upskilling for our customers. This has me thinking about the important role it plays in decreasing Time to Value, increasing adoption and engagement – all of which lead to a decrease in churn. Customer Education isn’t just…
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July 5, 2024 Week in Review
July 5, 2024 As the 3rd quarter kicks off, are you remaining proactive or getting caught up in a reactive state? That is something that seems to be more likely in the 2nd half of the year as we get caught up in the day-to-day fires and unexpected priorities. To avoid this, you can try these strategies: Recognize when you…
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June 21, 2024 - Week in Review
June 21, 2024 I am finding myself getting caught up in the micro-lens view this week. It can be easy to focus at the tactical level and neglect the more macro-focused lens of strategy. Often times this occurs when I am feeling like there is so much to do and I lack a clear focus…almost a coping mechanism…I can move the…
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June 14, 2024 - Week in Review
June 14, 2024 The middle of June right now, and my focus is almost entirely on how do you ensure your customers are stepping fully into all that your product has to offer? I know that there are a number of ways to do this, but not one of them compares to the way a customer community fills gaps and increases adoption. While…
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June 7, 2024 - Week in Review
June 7, 2024 Last week I kicked off the Week in Review talking about the importance of celebrating milestones. This week I wanted to give our GGR community a space to share with each other. When things are going well, taking a moment to reflect on the good things feels unnecessary (don’t we already feel good about life??)…
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May 31, 2024 - Week in Review
May 31, 2024 End of May means a lot of things are gearing up for a break…but we often celebrate those changes. Graduation ceremonies, vacations to celebrate the end of the year, etc. I know that I personally tend to look at the end of a program, initiative or event as the start of the next one, forgetting to give myself…
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May 24 2024 - Week in Review
May 24, 2024 Starting to feel like spring/summer here in the Rockies! This great weather inspires me to get out, exercise, and enjoy nature…for me, this drives ideas and helps ‘blow out the cobwebs’, which is always an energy driver for me. Content has been on my mind for quite a while…it might have something to do with my…
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May 17 2024 - Week in Review
May 17, 2024 AI is becoming a stronger player for many teams. How are you using it? I am seeing some terrific backend processes being enhanced by AI (data aggregation, trend identification) as well as on the customer-facing side (real language search, chat bots that are effective). While it still feels like the wild west,…